Terms of Service

Article 1 Purpose The purpose of these terms and conditions is to define the rights, obligations, and responsibilities between the company and the members, and other necessary matters regarding the use of the game provided by Runner Soft Co., Ltd. (hereinafter referred to as the “Company”) online and all associated services (hereinafter referred to as the “Service”). Article 2 Definition of Terms 1. Definitions of terms used in these terms are as follows. 2. “Company” refers to the operator providing the service online. 3. “Member” refers to a person aged 14 or older who has agreed to these terms and is granted the qualification to use the service. 4. “Service” refers to the game provided by the Company to members online and all other associated services provided by the Company. 5. “Game World” refers to a variable virtual world where multiple members can engage in entertainment or auxiliary activities such as leisure, social interaction, and information mediation according to certain rules (hereinafter “Game Rules”). 6. “Account (ID)” refers to a combination of characters and numbers selected by the member and granted by the company for member identification and service use. 7. “Account Information” refers to the general information provided by the member to the company, such as the member's account (ID), password, and name, as well as service usage information and payment status for usage fees. 8. “Password” refers to a combination of characters, numbers, or special characters selected and privately managed by the member to confirm they are the member matching the account granted and to protect the member's information and interests. 9. “Cash” refers to virtual data used for using or purchasing services, which members purchase by paying a fee. 10. “Affiliated Service” refers to a service provided when a member of another company's service, through an alliance, consents to the provision of their registration information to the company. 11. “Post” refers to all information consisting of text, documents, pictures, voice, video, or combinations thereof posted by the member while using the service. 12. Definitions of terms used in these terms, except as specified in each item of Paragraph 1, shall follow relevant laws and other general business practices. Article 3 (Provision of Information, etc., by the "Company") The company will post next items on the service start screen or website so that members can easily identify them. However, the privacy policy and terms can be provided through a linked screen. 1. Business name and representative's name 2. Address of the place of business (including the address where member complaints can be handled) and email address 3. Phone number, Fax number 4. Business registration number, Mail-order business report number 5. Privacy Policy 6. Terms of Service Article 4 (Manifestation and Amendment of Terms) 1. The company notifies members of the contents of these terms by posting them on the service start screen or website or by providing a linked screen. 2. The company takes measures so that members can inquire and answer regarding the contents of these terms with the company. 3. The company prepares the terms so that the person who wants to use the service (hereinafter “user”) can easily identify the contents. Before agreeing to the terms, important contents such as withdrawal of subscription, refund of overpayment, cancellation/termination, immunity from liability of the company, and compensation for members are processed in bold letters or provided through separate linked screens or pop-up screens, and the user's consent is obtained. 4. The company may amend these terms within the scope that does not violate related laws such as the 「Consumer Protection Act in Electronic Commerce」, 「Act on the Regulation of Terms and Conditions」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and 「Content Industry Promotion Act」. 5. When the company amends the terms, the application date, the content of the amendment, and the reason for the amendment are specified and announced through the service start screen or linked screen from at least 7 days before the application date (30 days before for amendments disadvantageous to members or major matters) until a considerable period after the application date has passed. 6. When the company amends the terms, it checks the member's consent to the application of the amended terms after announcing the amended terms. However, if it's also announced that the member will be deemed to have consented if they don't express consent or refusal, and the member doesn't express refusal by the implementation date, they can be deemed to have consented to the amended terms. 7. If a member does not agree to the application of the amended terms, the company or the member may terminate the service use contract. Article 5 (Rules Outside the Terms) Matters not specified in these terms and the interpretation of these terms shall follow relevant laws such as the 「Consumer Protection Act in Electronic Commerce」, 「Act on the Regulation of Terms and Conditions」, 「Game Industry Promotion Act」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and 「Content Industry Promotion Act」. Article 6 (Operation Policy) 1. To apply the terms and maintain order within the service and game world, the company may establish service operation policies (hereinafter “Operation Policies”) for matters delegated by the terms within a specific range. 2. The company must announce the content of the Operation Policy to members by posting it on the service start screen or website or providing a linked screen. 3. In case of an amendment to the Operation Policy that brings about a major change to the member's rights or obligations or has the same effect as changing the contents of the terms, the procedure of Article 4 is followed. However, if the amendment to the Operation Policy falls under any of the following items, it is announced in advance by the method of Paragraph 2. 4. When amending matters specifically delegated by defining the scope in the terms 5. When amending matters irrelevant to the member's rights and obligations 6. When amending the Operation Policy within a range that the member can predict and is not fundamentally different from the content set in the terms Article 7 (Application and Method of Membership Registration) 1. Anyone who wants to use the service provided by the company must agree to the terms and apply for membership registration according to the procedures provided on the service start screen or website. 2. Users must provide all information requested by the company when applying for membership registration. 3. Users must use their real name and actual information when applying for membership registration pursuant to Paragraph 1. If real name or identification information is falsely recorded or someone else's name is stolen, the user cannot claim the rights of a member under these terms, and the company may cancel or terminate the membership application without refund. 4. If a youth (meaning a ‘youth’ under the 「Game Industry Promotion Act」) wants to use the game after applying for membership registration, they must obtain the consent of their legal representative, and specific consent procedures follow the methods provided by the company according to the 「Game Industry Promotion Act」 and enforcement decrees. Article 8 (Acceptance and Restriction of Membership Application) 1. The company accepts the membership application unless there is a reasonable reason when the user has accurately recorded their real name and actual information for the information requested by the company. 2. The company may not accept a membership application falling under any of the following items. 3. When applying for membership in violation of Article 7 4. When the usage fee is not paid or cannot be confirmed due to incorrect payment 5. When a user who has a record of usage restrictions within the last 3 months applies for membership 6. When paying service usage fees by unauthorized use or theft of a third party's credit card, wired/wireless phone, bank account, etc. 7. When using the service in a country other than the Republic of Korea where the company hasn't decided to provide the service yet, it is necessary to limit the provision of services in relation to contracts signed with overseas service providers or provision of services for members connecting from specific countries. 8. When applying for membership for the purpose of committing illegal acts prohibited by the 「Game Industry Promotion Act」, the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, and other related laws 9. When applying for membership for the purpose of pursuing profit or for the purpose of harming the interests of the company 10. In cases where acceptance is judged inappropriate for reasons equivalent to items 1 to 7 11. The company may defer acceptance until the reason is resolved in any of the following cases. 12. When there is no space in the company's facilities or there is a technical obstacle 13. When a failure occurs in the service or in the service fee payment method 14. In cases where acceptance of membership application is difficult for reasons equivalent to the above items 15. In granting the acceptance of Paragraph 1, the company may differentiate use by subdividing the scope, time, and frequency of service usage for each member according to related laws and company policies. Article 9 (Member Account (ID) and Password) 1. The company grants an account (ID) consisting of certain characters and numbers selected by the member for the convenience of information protection and service usage guidance for the member. 2. The company performs general member management tasks such as whether the member can use the service through account information. 3. Members must manage their account information with the duty of care as a good manager. Members are responsible for damages caused by neglecting to manage their account information or by consenting to its use by a third party. 4. Responsibility for password management lies with the member, and if the member wants, they can change it at any time for security reasons. 5. Members must change their password regularly. 6. If a member recognizes that their account information has been stolen or a third party is using it, they must immediately notify the company and follow the company's instructions. The company is not responsible for disadvantages caused by the member failing to notify even after recognizing it or failing to follow the company's instructions after notification. However, this does not apply in cases caused by the company's intentional or gross negligence. 7. Since account and password management of members using through affiliated services follows the policy of the respective service company, responsibility for all results occurring due to neglect of password management or unauthorized use of the affiliated service account lies with the member or the affiliated service provider. Article 10 (Provision and Change of Member Information) 1. When a member is required to provide information to the company under these terms, they must provide truthful information and are not protected for disadvantages caused by providing false information. 2. Members can view and modify their personal information at any time through the personal information management screen. However, real names and accounts (ID) necessary for service management cannot be modified. 3. If the matters recorded at the time of membership application have changed, members must modify them online or notify the company of the change by other methods. 4. The company is not responsible for disadvantages caused by failing to notify the company of the change in Paragraph 2. Article 11 (Protection and Management of Personal Information) 1. The company strives to protect members' personal information, including account information, as prescribed by related laws. The protection and use of member personal information follow related laws and the privacy policy separately notified by the company. 2. The company's privacy policy does not apply to services provided by third parties that are simply linked from the homepage and service-specific websites, excluding individual services provided as part of the service. 3. The company does not take any responsibility for all information, including members' account information, exposed due to the member's reasons. Article 13 (Obligations of Members) 1. Members must not commit the following acts. 2. Recording false contents when applying or changing 3. Sticking to other people's information 4. Impersonating company employees, operators, or other officials 5. Changing information posted by the company 6. Transmitting or posting information (computer programs, etc.) prohibited by the company 7. Producing, distributing, using, or advertising computer programs, devices, or equipment not provided or approved by the company 8. Infringement of intellectual property rights such as copyrights of the company and other third parties 9. Acts that damage the honor of the company or other third parties or interfere with business 10. Disclosing or posting obscene or violent words, writings, images, sounds, or other information contrary to public order and morals 11. Disposing of game data (account, game items, game money, etc.) for a fee (transfer, sale, etc.) or making it the object of a right (provision of security, rental, etc.) 12. Inducing or advertising the acts of item 11 13. Using the game service for purposes of profit, business, advertisement, political activity, etc., without the company's consent 14. Changing the company's client program, hacking the company's server, arbitrarily changing part or all of the website or posted information, or using the company's service in an abnormal way without receiving specific rights from the company 15. Acquiring cash, game money, items, etc. in an abnormal way 16. Exploiting bugs in company programs 17. Harassing or threatening other members or continuously causing pain or inconvenience to a specific member 18. Distributing contents that are highly insulting or relate to personal status, which can infringe on others' honor or privacy, through transmission, posting, email, or other methods 19. Distributing contents that infringe on others' patents, trademarks, trade secrets, copyrights, or other intellectual property rights through transmission, posting, email, or other methods 20. Replicating information obtained through this service for purposes other than service use without the company's prior consent, using it for publication or broadcasting, or providing it to a third party 21. Other acts prohibited by related laws or not allowed by good customs or general social conventions 22. Members have the obligation to check and comply with the provisions of these terms, usage guides, precautions announced in relation to the service, and matters notified by the company. 23. The company may define specific types of acts falling under Paragraph 1, Paragraph 2, and any of the following items in the Operation Policy, and members have the obligation to comply with them. 24. Restrictions on names within the service, such as member nicknames and cafe names 25. Restrictions on contents and methods of chatting, etc. 26. Restrictions on board use 27. Restrictions on gameplay methods 28. Matters recognized as necessary by the company for service operation within the range that does not infringe on the essential rights of members to use the service Article 14 (Change of Service and Modification of Content) 1. Members can use the service provided by the company according to these terms, Operation Policies, and Game Rules set by the company. 2. The company has comprehensive authority over the production, change, maintenance, and repair of the game content created by the company and takes necessary measures to maintain the order of the game world and high-quality game characteristics. 3. The company can perform service modification (patching) for operational and technical needs with reasonable reasons. In case of service modification (patching), it is announced through the site after the change. Article 15 (Provision and Suspension of Service, etc.) 1. In principle, service is provided 24 hours a day unless there is a special operational or technical obstacle. However, service can be temporarily suspended for a period or time set by the company for needs such as periodic inspection and temporary inspection. 2. Notwithstanding Paragraph 1, service may not be provided for a certain period in any of the following cases, and the company has no obligation to provide service during that time. 3. When necessary for maintenance, replacement, periodic inspection of information and communication facilities such as computers, or for service modification 4. When necessary to respond to electronic intrusion accidents such as hacking, communication accidents, abnormal service use behavior by members, and unexpected service instability 5. When service provision is prohibited at specific times or by specific methods in related laws 6. When normal service provision is impossible due to natural disasters, national emergencies, power failure, failure of service facilities, or surge in service usage 7. When there is a major management necessity of the company, such as division, merger, business transfer, abolition of business, or worsening profits of the service 8. In the case of Paragraph 2, Item 1, the company can stop the service by setting a certain time on a weekly or bi-weekly basis. In this case, the company notifies members of the fact on the service start screen or website at least 24 hours in advance. 9. In the case of Paragraph 2, Item 2, the company can temporarily stop the service without prior notification. In such cases, the company can post-notify the fact on the service start screen or website. 10. The company is not responsible for any damage occurring to members in relation to the use of free services provided by the company. However, damages caused by the company's intentional or gross negligence are excluded. 11. In the case of Items 3 to 5 of Paragraph 2, the company can suspend the entire service due to technical and operational needs, and can announce this on the website 30 days in advance and stop service provision. In case of unavoidable circumstances where prior notification is impossible, post-notification can be made. 12. If the company terminates the service according to Paragraph 11, members cannot claim damages for free services and paid services, fixed-rate services, or fixed-term paid items for which the period of use does not remain. 13. In the case of Paragraph 11, the company will establish and operate customer response means such as a dedicated window to implement the damage compensation procedures of Paragraph 12 for a period of 30 days or more after service suspension. 14. The company can limit the usage method, usage time, and frequency of use to prevent members' game over-immersion and can apply user protection programs according to the degree of the member's game over-immersion. Members' game use can be restricted step by step according to the user protection program, and if the application of the user protection program is refused, the company can suspend the provision of services. Details regarding this follow the User Protection Program Policy. 15. For smooth service provision to members who applied for service use, the company can install or change (update) programs necessary for service use, such as individual game clients, security programs, and payment modules, without additional consent from the member. However, for the installation of programs irrelevant to service use, such as advertising programs, the company must notify the member and obtain consent before installation. Article 16 (Service for Testing Purpose) The company can conduct testing purpose services (hereinafter “Test Service”) for members for a certain period. During the Test Service period, changes, modifications, additions, and deletions of game data can be performed for service stability, and the company has no obligation to restore them. Also, game money, characters, and usage information acquired by members during this period can be initialized after the test service ends. Article 17 (Provision of Information and Posting of Advertisements) 1. The company displays the following matters on the service start screen or website for easy identification by members. 2. Business name 3. Name of game product 4. Rating 5. Rating classification number 6. Production date 7. Report number or registration number of the game producer or distributor 8. Information related to probability-based items that must be displayed according to relevant laws such as the 「Game Industry Promotion Act」 9. Other matters recognized as necessary by the company 10. The company can post advertisements on the service screen, website, email, etc., in relation to service operation. Members who received emails with advertisements can refuse reception to the company. 11. The service provided by the company includes various forms of advertisements such as banners and links, and these can be connected to pages provided by third parties. 12. When connected to a page provided by a third party according to the previous paragraph, the page is not the company's service area; therefore, the company does not guarantee reliability, stability, etc., and is not responsible for damages to members therefrom. However, this does not apply in cases caused by the company's intentional or gross negligence. Article 18 (Collection of Information, etc.) 1. The company can save and keep all chatting contents occurring between members within the service. The company will allow viewing of this information only when it is judged necessary by the company for dispute mediation among members, complaint handling, or maintenance of game order. This information is held only by the company and cannot be viewed by a third party not authorized by law. Before viewing the information, the company will pre-notify the individual of the reason and scope of viewing chatting information. However, if it's necessary to view the member's chatting information in relation to investigation, processing, confirmation, and remedy of grievances for account theft, cash transactions, verbal violence, game fraud, bug exploits, other violations of current laws, and serious violations of terms set in Article 13 of these terms, the company will post-notify the individuals whose chatting information was viewed of the reason and the part related to themselves among the viewed information. 2. The company can collect and utilize setting and specification information of the member's terminal, such as PC, to improve service quality such as service operation and program stabilization. Article 19 (Usage Products) 1. The company can provide services that members can use without separate payment (hereinafter “Free Service”) and services that members use after paying a pre-measured fee (hereinafter “Paid Service”), and members can choose and use services. 2. Payment methods for service use can be performed through the methods provided by the company. 3. Regarding the use of paid services in Paragraph 1, members must comply with the following items after applying for the used paid service chosen by the member. 4. Members who applied for paid service must sincerely pay the service usage fee. 5. Members who applied for paid service must pay the service usage fee by the method provided by the company after application. However, members who applied by the method of bank transfer must deposit the relevant amount within 3 days after completing the application. If not deposited within 3 days, the application is deemed withdrawn. 6. If a minor member wants to use a paid service that requires payment, the company must obtain the consent of a legal representative such as a parent and notify before payment for using the paid service that the use of the paid service performed without consent can be canceled by the legal representative. 7. The usage period of the paid service purchased by the member is 1 year from the purchase date. However, if a separate usage period is set at the time of paid service purchase, that period is followed. Article 20 (Cash Policy) 1. The company defines matters related to the use of paid services such as withdrawal of subscription, effects of withdrawal of subscription, charging and use of cash, and refunds in the Cash Policy. 2. The company announces the content of the Cash Policy to members by posting it on the service start screen, website, or customer center or providing a linked screen so that members can easily identify it. Article 21 (Attribution of Copyrights, etc.) 1. Copyrights and other intellectual property rights for content produced by the company within the service are owned by the company. The company only grants members the right to use games, game items, game money, etc., according to the usage conditions set by the company in relation to the service, and members cannot perform disposal acts such as paid transfer, sale, and provision of security. 2. Members must not use for profit or let a third party use information obtained by using the service provided by the company whose intellectual property rights belong to the company or provider by means of reproduction, transmission, publication, distribution, broadcasting, or other methods without prior consent from the company or provider. 3. Members allow the company to use communication, images, sounds, and all materials and information (hereinafter “User Content”), including conversation text shown within the service or uploaded or transmitted by the member or other users through the game client or service in relation to the service, in the following methods and conditions. 4. Using, editing the format, and other transformations of the relevant User Content (can be used in any form such as publication, reproduction, performance, transmission, distribution, broadcasting, and creation of derivative works; no restriction on usage period and region) 5. Not selling, renting, or transferring User Content for the purpose of trade without prior consent from the user who produced the User Content 6. Regarding “Member's” User Content that is not shown within the service and is not integrated with the service (for example, posts on general boards), the company does not use it commercially without the member's explicit consent, and the “Member” can delete such User Content at any time. 7. If the company judges that a post or recorded content within the service posted or registered by a member falls under the prohibited acts prescribed in Article 13, the company can delete, move, or refuse registration without prior notice. 8. Members whose legal interests have been infringed due to information posted on boards operated by the company can request the company to delete the relevant information or post rebuttal content. In this case, the company takes necessary measures promptly and notifies the applicant. 9. Paragraph 3 remains valid while the company operates the service and continues to apply even after membership withdrawal. Article 22 (Cancellation and Termination by Member) 1. Members can terminate the membership registration application (hereinafter ‘membership withdrawal’). When a member applies for membership withdrawal, the company can check the identity of the member and takes measures according to the member's application when the member is confirmed. 2. If a member wants membership withdrawal, they can perform membership withdrawal through the customer center and membership withdrawal procedures within the service. 3. When a member withdraws membership, all data of the member is destroyed immediately after withdrawal, except in cases where the company holds the member's information according to related laws and the privacy policy. Article 23 (Cancellation and Termination by Company) 1. The company can terminate the contract after prior notification to the member if the member violates the member's obligations set in these terms. However, if the member violates current laws or causes damage to the company intentionally or through gross negligence, the company can terminate the usage contract without prior notification. 2. When the company terminates the usage contract, the company notifies the member of the following matters in writing, by email, or equivalent methods. 3. Reason for termination 4. Date of termination 5. In the case of Paragraph 1, the member loses the right to use paid services and cannot claim refund or damages therefrom. 6. The company can limit the service use of members who haven't used the service continuously for 1 year from the latest service use date and take necessary measures according to the privacy policy. 7. Notwithstanding Paragraph 4 above, if a different period is set in other laws or if requested by the member, the company can keep the member's personal information during that period. Article 24 (Restriction on Service Use for Member) 1. If a member violates the member's obligations, the company can restrict the member's service use according to the following classifications. Specific reasons for violation of member's obligations leading to usage restriction follow individual game operation policies and usage restriction regulations according to Article 26. 2. Partial power restriction: Restricting certain powers such as chatting restriction for a certain period, game information initialization, etc. 3. Account usage restriction: Restricting use of the member account for a certain period or permanently 4. Member usage restriction: Restricting use of the service by the member for a certain period or permanently 5. If the company's usage restriction is justified, the company does not compensate for damages suffered by the member due to usage restriction. Article 25 (Usage Restriction as Provisional Measure) 1. The company can stop the account until investigation on problems falling under any of the following items is completed. 2. When a legitimate report that the account was hacked or stolen is received 3. When reasonably suspected as a person committing illegal acts such as using an illegal program, farming workshop, etc. 4. In cases where a provisional measure on the account is necessary for reasons equivalent to the above items 5. In the case of Paragraph 1, after the investigation is completed, the company extends the service usage period for members using by paying a certain amount in proportion to the service usage period by the stopped period. For paid services where usage time extension is impossible, the company compensates for the suspension with equivalent paid services, etc., at the choice of the company. However, this does not apply if judged as an illegal actor under Paragraph 1. Article 26 (Reasons and Procedures for Usage Restriction) 1. The company defines specific reasons and procedures for usage restriction in the Operation Policy considering the content, degree, frequency, and results of the violation. 2. When the company imposes the usage restriction set in Article 24, the company notifies the member of the following matters in writing, by email, electronic memo, or by posting on the service start screen or website. Reason for usage restriction Type and period of usage restriction Method of appeal Article 27 (Appeal Procedure for Usage Restriction) 1. If a member wants to appeal the company's usage restriction, they must submit an appeal letter stating the reasons for appealing within 15 days from the date of receiving the notification to the company in writing, by email, or equivalent methods. 2. The company, having received the appeal letter of Paragraph 1, must reply to the member's appeal reasons within 15 days from the date of receipt in writing, by email, or equivalent methods. However, if a reply is difficult within 15 days, the company notifies the member of the reason and the processing schedule. 3. The company must take corresponding measures according to the content of the reply above. Article 28 (Damages) 1. If the company causes damage to a member intentionally or through gross negligence, it is responsible for compensating for the damage. 2. If a member causes damage to the company by violating these terms, the member is responsible for compensating the company for the damage. Article 29 (Immunity of the Company) 1. The company is exempt from responsibility if it cannot provide service due to war, incident, natural disaster, national emergency, technical defects difficult to solve, and other force majeure reasons. 2. The company is exempt from responsibility for suspension of service, usage obstacles, and contract termination caused by reasons attributable to the member. 3. When the service use contract between the member and the company ends due to member or company termination of the use contract, the company can immediately delete the member's account information and all related data for a better service environment, except in cases where the company holds member information according to related laws and the privacy policy. The company does not bear responsibility for the deletion of the member's account information and related data after the termination of the usage contract. 4. The company is exempt from responsibility for damages to members caused by telecommunications business operators stopping or failing to provide telecommunications services normally, unless there is intentional or gross negligence by the company. 5. The company is exempt from responsibility for service suspension or obstacles occurring due to unavoidable reasons such as maintenance, replacement, periodic inspection, construction of pre-announced service facilities, unless there is intentional or gross negligence by the company. 6. The company is exempt from responsibility for general problems occurring due to the member's computer environment or problems occurring due to the network environment without intentional or gross negligence by the company. 7. The company is exempt from responsibility for the reliability and accuracy of information, materials, and facts posted or transmitted by the member or a third party within the service or on the website, unless there is intentional or gross negligence by the company. 8. The company has no obligation to intervene in disputes occurring between members or between a member and a third party through the service and is not responsible for compensating for damages therefrom. 9. In the case of free services among the services provided by the company, the company does not compensate for damages unless there is intentional or gross negligence by the company. 10. Some of the services in this service may be provided through services provided by other business operators, and the company is exempt from responsibility for damages, etc., occurring due to services provided by other business operators, unless there is intentional or gross negligence by the company. 11. The company is not responsible for members failing to obtain or losing results such as characters, experience points, items, etc., expected while using the service and is exempt from responsibility for damages, etc., occurring due to selection or use of the service, unless there is intentional or gross negligence by the company. 12. The company is exempt from responsibility for the loss of a member's game data (game money, items, etc.), unless there is intentional or gross negligence by the company. 13. The company is exempt from responsibility for damages caused by the member's computer error or damages caused by inaccurately recording or failing to record personal status information and email address, unless there is intentional or gross negligence by the company. 14. The company can limit service or service usage time for members according to related laws, government policies, etc., and is exempt from responsibility for general matters related to service usage occurring due to such restrictions. Article 30 (Handling of Member Grievances and Dispute Resolution) 1. Considering the convenience of members, the company guides the method of presenting opinions or complaints on the service start screen or website. The company operates a dedicated organization to handle such opinions or complaints from members. 2. If opinions or complaints raised by members are objectively recognized as justified, the company handles them promptly within a reasonable period. However, if processing takes a long time, the company notifies the member of the reason and the processing schedule by announcing on the service start screen or website or by email, phone, writing, electronic memo, etc. 3. If a dispute occurs between the company and a member and a third-party dispute mediation agency meditates, the company sincerely proves the matters taken for the member, such as usage restriction, and can follow the mediation of the agency. Article 31 (Notification to Member) 1. When the company notifies a member, it can be done by email address, electronic memo, etc., designated by the member. 2. When notifying all members, the company can replace the notification in Paragraph 1 by posting on the service start screen or website for 7 days or more or presenting a pop-up screen. Article 32 (Jurisdiction and Governing Law) These terms are governed and interpreted according to the laws of the Republic of Korea. If a lawsuit is filed due to a dispute occurring between the company and a member, the court according to the procedures set by law shall be the competent court. This policy shall take effect from October 14, 2026.